leadership & communication



Our approach to learning is based on the philosophy that leadership is a complex set of skills that need to be continuously honed and practiced.

Our action learning workshops provide a safe and supportive place to do this. Through simulations, role-plays and collaborative forums, attendees are encouraged to experiment with a range of practical approaches to various leadership challenges. Every participant is given feedback and coaching which is tailored to their individual development needs.

To maximise the time spent in workshops on action learning we have created a suite of videos explaining the frameworks, models and principles on which our workshops are based. As a precursor to the workshop experience, these videos give participants the base knowledge and understanding that they need to be able to practice and experiment within the workshop environment.


The Importance and Impact of Leadership

Explains the impact that leadership has on culture, engagement and the bottom line. DYC61

Leadership versus Management 

Explains the relationship between the qualities of effective leadership and the skills of people management and offers a model for aligning the two by identifying your leadership values. DYC59

Understanding Your Leadership Style and Strengths

Explains a model for understanding and leveraging your strengths as a leader and insights on areas for development. DYC58



Delegating for Development

How people develop competency and confidence and gives tips on how to delegate most effectively according to individual development needs. DYC55

Clear Communication: Setting Expectations

A framework for ensuring that instructions and expectations are clear and understood. DYC48

Effective Feedback: Introduction

Explores the question of why giving feedback can be such a challenge. DYC49

Effective Feedback: Mindset

Explains the different mindsets we might bring to a feedback conversation and how those can help or hinder the quality of the conversation. DYC50

Effective Feedback: Mindset Strategies

Offers tips for how to adopt a more constructive mindset when delivering and receiving feedback. DYC51

Effective Feedback: The Power of Positive

Explains the motivational and productivity benefits of giving positive feedback. DYC53

Effective Feedback: Principles for Success

Explains the specific language and behaviours that cause feedback conversations to go off track and gives advice on how to turn things around to be more positive and constructive. DYC52

Effective Feedback: Structure

Explains a reliable structure for delivering feedback effectively. DYC54



Understanding Value

Explains how clients & customers perceive value and gives tips on how to create more value for your clients. DYC46

Trust: The Moments that Matter

Explains how to build trust in the key moments of relationships with clients and customers. DYC47

Relationship Mapping

Explains a framework for assessing and mapping the quality of relationships in your network and how to strengthen network ties. DYC44

Effective Networking

Explains how certain mindsets can help or hinder your effectiveness in building your network and offers tips for how to find your authentic style in the networking environment. DYC45

Effective Business Development Conversations

Explains a structured approach to having effective client conversations. DYC43



An Introduction to Persuasion

Sets up some of the fundamental principles of persuasive speech making. DYC65

Aristotle's Theory of Persuasion

Explains how to combine trust, logic and emotion to construct a persuasive and compelling message. DYC67

What is Presence?

Explores what it really means to have presence and why it's so important. DYC66

Planning for Presence

Explains a process for preparing important messages & presentations that creates clarity and structure and allows for spontaneity and presence. DYC64

The Six Factors of Stakeholder Analysis

Outlines six key factors for understanding stakeholders and adapting your communication approach accordingly. DYC65

Structuring for Impact

Explains Monroe’s Motivated Sequence, a powerful tool for structuring persuasive messages. DYC66